Padbrokes Terms and Conditions – A Complete Platform Usage Guide for Malaysia Users

By accessing, registering for, or using any part of the Padbrokes platform — whether via web browser, mobile app, or any other device — you agree to be fully bound by these Terms and Conditions.

If you do not agree with any part of this document, you are advised not to use the padbrokes platform. Acceptance of these terms is an absolute condition for use of the platform.

These terms constitute a binding agreement between you (the user) and padbrokes (the platform operator). They govern all aspects of platform use including access, gaming, financial transactions and communications.

To register and use the padbrokes platform, you must meet the following eligibility criteria without exception:

• Minimum age: You must be at least 21 years of age at the time of registration.
• Legal capacity: You have full legal capacity to enter into a binding agreement.
• Personal account: You are registering for your own personal use, not on behalf of another person.
• Accurate information: All information provided during registration is true, accurate and up to date.
• One account: Each individual may only hold one active account on padbrokes.

Padbrokes reserves the right to conduct identity verification (KYC) at any time to ensure your information is accurate. Failure to meet verification requirements may result in a temporary restriction or account termination.

You are solely responsible for the security of your Padbrokes account. This includes keeping your username, password, and login credentials confidential.

• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a public or shared device.
• Contact the Padbrokes support team immediately if you suspect unauthorized access to your account.
• Update your personal information whenever there are changes, such as your email address or phone number.

Padbrokes will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep your login credentials secure.

All financial transactions on the padbrokes platform are subject to the following deposit and withdrawal policy:

• Accepted payment methods: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and local Malaysia bank transfers.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Payment method ownership: The payment method used must be registered under the same name as your Padbrokes account.
• Deposit processing time: Deposits via e-wallet and FPX are processed instantly. Bank transfers take 15–30 minutes.
• Withdrawal processing time: Approved withdrawal requests are processed within one to three business days.
• Deposit limit: Minimum and maximum deposit amounts vary depending on the chosen payment method.

Padbrokes does not charge any processing fees for deposits. Any charges that may apply are levied by your financial institution or e-wallet provider.

All withdrawal requests are subject to standard compliance checks to prevent money laundering. padbrokes reserves the right to request additional supporting documentation before approving withdrawals that exceed certain limits.

Padbrokes offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated alongside each offer.

• Wagering requirement: Each bonus has a wagering requirement that must be met before bonus funds can be converted to a withdrawable balance.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• Single bonus usage: Only one bonus may be active at a time unless otherwise stated in the offer terms.
• Game type restrictions: Some bonuses can only be used for certain game types such as Slots or Sports Betting.
• One bonus per individual: Welcome bonuses and selected promotions may only be claimed once per individual, household, or device.

Padbrokes reserves the right to withdraw or modify any bonus where there is evidence of abuse or attempts to manipulate the platform's bonus system.

All padbrokes users are expected to comply with the established game rules to ensure a fair and enjoyable environment for everyone.

• Game results generated by the RNG (Random Number Generator) are final and cannot be disputed.
• Any technical disruption during gameplay that affects the outcome will be resolved based on padbrokes server records.
• The use of automated software, bots, or any tools designed to manipulate games is strictly prohibited.
• Collusion between players to manipulate game outcomes is a serious violation and may result in account termination.
• Padbrokes reserves the right to void any wagers placed using odds that are clearly erroneous or contain technical errors.

In the event of a dispute regarding game outcomes, the records from Padbrokes server systems are the definitive proof. Padbrokes is committed to resolving every dispute fairly and transparently through a rigorous internal review process.

Padbrokes prioritises a safe, respectful, and positive environment for all users. The following are strictly prohibited:

• Use of offensive language, threats, or harassment against other users or padbrokes staff.
• Spreading false or misleading information about the padbrokes platform.
• Attempts to access padbrokes systems or data without authorisation.
• Use of VPN or other technical methods to conceal your true location or identity.
• Opening multiple accounts to circumvent limits or claim bonuses repeatedly.
• Any activity that violates applicable Malaysia law.

Violations of this code of conduct may result in a warning, temporary restriction, or account termination depending on the severity of the breach.

Padbrokes takes your personal data protection very seriously. The collection, use, and storage of your data is governed by our separate Privacy Policy.

By using the Padbrokes platform, you agree that we may collect and process your information for the following purposes:

• Account management and verification.
• Secure processing of financial transactions.
• Compliance with legal requirements including AML and KYC.
• Service improvements and user experience enhancements.
• Account-related communications, promotions, and platform updates.

Your data will not be sold to third parties. We only share data with payment service providers and relevant authorities to the extent necessary for lawful platform operations.

The padbrokes platform is provided on an "as is" basis. While we strive to ensure continuous and uninterrupted service, padbrokes does not guarantee that the platform will always be available without any technical disruptions.

• Padbrokes is not liable for losses resulting from service disruptions, technical failures, or scheduled system maintenance.
• Padbrokes is not liable for any indirect losses, including loss of opportunity or anticipated profits.
• Padbrokes liability in any situation is limited to the amount held in your account at the time of the relevant incident.
• Padbrokes is not liable for any losses arising from unauthorised access caused by the user's own negligence.

These liability limits apply to the extent permitted by applicable Malaysia law.

You may close your Padbrokes account at any time by contacting our support team. The account closure process will be completed within three business days.

Padbrokes reserves the right to suspend or terminate your account immediately under the following circumstances:

• Violation of any term in this document.
• Confirmation that information provided during registration is false or inaccurate.
• Evidence of using the platform for illegal or unlawful activities.
• Opening of multiple accounts by the same individual.
• Request by a competent legal authority.

If an account is terminated due to a breach of terms, Padbrokes reserves the right to retain any balance involved in the violating activity while an investigation is conducted.

Padbrokes is fully committed to responsible gaming principles. Online entertainment should be fun — and we take responsibility for ensuring it stays that way for all users.

• Padbrokes provides self-control tools including deposit limits, play time limits, and self-exclusion options.
• Users experiencing gambling problems may apply for self-exclusion through our support team.
• Padbrokes prohibits the use of the platform by individuals who have applied for self-exclusion.
• We train our support team to identify and assist users who may need additional support.

If you feel that your use of the platform is beginning to affect your finances, relationships, or well-being, we encourage you to reach out to the Padbrokes support team or refer to relevant support resources.

Padbrokes reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to users through the following methods:

• In-account notifications displayed upon login.
• Email to the address registered on your account.
• Notice displayed on the platform's homepage.

Continued use of the padbrokes platform following notification of terms changes constitutes your acceptance of the updated terms.

If you disagree with any announced changes to the terms, you have the right to close your account and withdraw your balance before the changes take effect.

The latest version of these Terms and Conditions will always be available on this page with a clear update date. We encourage you to check this page periodically.